FAQ

Q1: Is the hair human hair?

A: All the hair is 100% unprocessed human hair with full cuticles aligned and there's No Acid Processed.

Q2.Hairsmell

A:Factorywashthehairwithwarmwaterandshampoo,andwewillputhairoiltohairsbeforeshipment,protectingthehairsfrombeingdyeduringlonger-termdelivery.Butsmellwilldisappearafterwashingitwithgoodshampooandconditioner.

Q3.Will it shedding and tangle?

A: Shedding: A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and

brushing it with wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you

cut weft for installation and keep it moisturized.

Tangle: Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil &dirt build-up, salt water

or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo &

conditioner to wash hair twice a week.

Q4.Can i dye it to other color and make other style?

A: Yes, our hairs are 100% human hairs can be dyed, bleached and permed. However, frequently dyed and permed will do

harm on hairs, even destroy hairs. Please do not do this frequently.

Q5.Why there is short hairs on the weft?

A:When hairs cut from donors ,it is a bundle of long hairs and no weft. A length of hairs need to be fold for sewing weft. That

is why there are short hairs by one side. Please don’t worry about this, it will not impact hair looking, and will not influence on

hair using and quality.

Q6.How to measure hair length?

A:For wavy hair, please stretch it to straight, then make the measurement.

Q7: How to Keep Human Hair Wig Shape?

A: While you are sitting at home, take it off, and put it on a wig stand. The stand will help to keep its shape and taking it off your head takes away from your own tugging and pulling hairs out.

Q8. Feedback & After-Sales Service?

We will be greatly appreciated if u can leave us 4 or 5 stars POSITIVE feedback. Your good review is great encouragement for our hard working staff. If you are not satisfied with the item you received, please contact us before leaving negative feedback. We would like to work with u together to solve any problem.

Q9.Paymentmethod

A:AliExpressacceptCreditCard,BankTransfer(TT),WesternUnion,MoneyBookersForpaymentdetail paymentfailed,pleasecontactus,wewillguideyouhowtopay.

Q10. Shipment Problem:(Express Shipping Via DHL,Fedex,TNT,GES )

A:-USA: 3-5 Business Days

-European: 4-7 Business Days

-Africa: 10-15 Business Days